911 Crisis Center

Nov 06, 2021

911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6am, including one that connects to someone in Essence's family.

Nov 06, 2021

On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick's Day and say goodbye to the work-family she's been with through thick and thin over 12 years.

Nov 13, 2021

911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift, the callers, and his fellow dispatchers.

Nov 14, 2021

Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.

Nov 20, 2021

Nancy ties the knot. But first, the team must piece together the puzzle of a possible kidnapping. The dispatchers are interrupted during the Wedding Livestream when they hear police call out someone's been shot.

Nov 21, 2021

Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, including a call from the person who's been shot.

Nov 27, 2021

911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, and instructing CPR to a mother who discovers her son is unresponsive.

Nov 28, 2021

It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies, panicked witnesses, and a dog in danger.

Dec 04, 2021

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they face back-to-back carjackings at the same gas station and a possible overdose that calls for immediate CPR, which Hayley has never instructed before...

Dec 05, 2021

Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in broad daylight, but nothing shakes her to the core more than when she learns of a crisis at home.

Dec 11, 2021

The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a traffic stop turns into a full-blown pursuit, strange lights in the sky are seen, and a major accident leaves a motorcyclist motionless.

Dec 12, 2021

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, and a caller whose childbirth doesn't go exactly to plan.

Dec 18, 2021

It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins, and while morale is high, the crime rate seems to be higher; night shift is going to have to get creative to sort out a mess of emergencies.

Dec 21, 2021

Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won.

Jan 01, 2022

Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls. Her coworker Tiffany Ward, also takes on an emotionally-charged night when they each answer calls from families in a similar crisis.

Jan 01, 2022

The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. When Essence takes a break, a carjacking goes from bad to worse. Melinda caps off another night at dispatch with a cake with a twist!

Sep 03, 2022

Supervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch; when she takes a 911 call from a concerned grandfather looking for his missing 2-week-old grandchild, Charline and the team combine forces to unravel the mystery.

Sep 03, 2022

Matt Reinke has learned the ins and outs of dispatching and is ready to apply for supervisor; he must help a young girl threatened with a knife and a panicked caller with a baby struggling to breathe.

Sep 10, 2022

It's a double whammy at dispatch when St. Patrick's Day falls on a Full Moon. Charline takes matters into her own hands when she hears a couple screaming over an open line, and the night shift tries to track down a man who reports he's been shot.

Sep 10, 2022

Abby navigates being a new mom in a new supervisor; as she oversees the room, her skills are tested when a welfare check spirals into a pursuit; when reports of a juvenile with gunshot wounds come in, Abby faces a mother's worst nightmare.

Sep 17, 2022

Rookie Steve Schieferstein is new to CVD but brings a wealth of experience as a former EMT in police officer; for 12 hours straight, Steve must adjust to the other side of the phone and handle all types of calls — from roadkill to a full arrest.

Sep 17, 2022

Melinda Pilat is a bona fide believer in aliens and Bigfoot, thanks to her late father; leaning on his memory, she handles the horrors of a house on fire with dogs still inside and a color and distress who discovers her nephew unresponsive.

Sep 24, 2022

The shift is showered with food and fun during Appreciation Week, but the calls keep coming, including a robbery in real time and reports from the gruesome scene of an accident; dispatcher Tiffany Ward wins an award for a call from the previous year.

Sep 24, 2022

As Dispatch Week winds down, Essence keeps her eye on the prize; Charline and Melanie help a caller track down a cat burglar; dispatcher Jennifer Barber struggles to get a caller to start CPR before it's too late, earning herself a lifesaver pin.

Oct 01, 2022

Dispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job; he helps newbie Salena Hall navigate 911 and must deescalate a dangerous dispute when a neighbor pulls a gun on the caller and her family.

Oct 01, 2022

A year after dispatcher Donna Majoros took the 911 call before her mother passed, she leans on her best friend, Melinda, more than ever; Abby answers a call from an address connected to Donna, and her day goes from bad to worse.

Oct 08, 2022

Jessica Merkosky keeps spirits high on the dispatch floor while her shift scrambles to make sense of a reported gunshot victim in the drive-thru lane; when Jessica coaches a caller through CPR on his mother, she's shocked to learn the cause.

Oct 08, 2022

Jennifer Barber is thriving in her first year dispatching at CVD, but when she gets caught in a never-ending cycle of calls involving children, she must lean on her team to help every caller.

Oct 15, 2022

The team honors their partners and is reminded of the danger police face daily; Savannah Brown, the youngest dispatcher at CVD, is eager to prove herself in front of her experienced colleagues.

Oct 15, 2022

When the dispatchers discover the last day of Police Week falls on Friday the 13th, some embrace the strange, while others struggle to find the humor through a shift of bizarre calls involving snakes, surfers and an unexpected seizure.

Oct 22, 2022

Shift supervisors Laura and Charline try their best to celebrate moms working on Mother's Day. When a flood of calls come in to report a horrific shooting in the open, Essence reflects on the importance of her family both in and outside of work.

Oct 22, 2022

Dispatcher Savannah Brown settles in at CVD thanks to the support from her police officer spouse, but while helping callers in threatening situations with little information to relay to police, she fears she is sending them blindly into danger.

Oct 29, 2022

The dispatchers brace for non-stop 911 calls as Memorial Day weekend ends with chaos; while the team handles a household shooting and a pursuit that becomes a standoff, supervisor Charline notices one of her own hasn't shown up and fears the worst.

Oct 29, 2022

With only 24 hours to go before Memorial Day finally ends, Charline and the team's determination is put to the ultimate test after days of life-and-death emergencies; it all comes to a head when an officer chasing a suspect goes silent.

Nov 05, 2022

The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while Jessica gets CPR started, Patrick is on his own to dispatch the rescue squad before it's too late.

Nov 05, 2022

On Matt's first day as supervisor, he must navigate his new duties while leading the team that trained him just one year ago; anxieties spike when a caller learns of a possible hostage situation; reports of a house fire call for rapid action.

Nov 05, 2022

With July 4th just around the corner, the dispatchers brace for nonstop complaints and hope for the best. When a block party breaks out in a fight, the dispatchers scramble to get the officers the details they need before it turns deadly.

Nov 12, 2022

It's rookie Savannah's first time dispatching July fourth. While she leans on her team's years of experience, there’s no telling what's to come. When a drunk driver takes off on Savannah's officers, she must come to grips with a tragic outcome.